18 Gallon Touchless Automatic Kitchen Recycling Trash Can DZT-70-11R

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Limited Liability Warranty Nine Stars products are covered by a limited liability warranty from defects in material and workmanship for 1 year from date of purchase. This warranty does not apply if, in the judgement of Nine Stars, the product fails due to damage from shipment, handling, storage, accident, abuse or misuse, or if it has been used or maintained in a manner not conforming to product's instructions, has been modified in any way, or has a defaced or removed serial number. Repair by anyone other than Nine Stars or an approved agent voids this warranty. The maximum liability of Nine Stars is the product purchase price. For details, refer to the warranty and owner registration card. You can find if your product is covered by Nine Stars warranty by comparing the duration of the warranty against the purchase date. Warranty Replacement Procedure Do not ship your defective product to Trashcans Unlimited or Nine Stars if you feel you are not covered, please contact Nine Stars customer support. Toll Free: 866-9-STARS-8 (866-978-2778) Telephone: 909-620-8877 1. A customer support agent will do troubleshooting to see if the product is defective. If it is, then this information is required: Your contact information Product serial number/ or model # Proof of purchase Credit card information for optional shipping services 2. The Customer Support Representative will provide you with the proper information and shipping information. Please be sure to write this down. 3. Package product securely. Do not include manuals, softwares, cables, or mounting brackets. Nine Stars only replaces the defective unit and will not return other accessories. Include your contact information with your name, address, phone number, and proof of purchase inside the package. 4. Send the product to the Warranty fulfillment address given by customer support. Customers are responsible for the freight charges to Nine Stars. We suggest using a carrier that provides tracking information. Nine Stars is not responsible for packages lost in transit to Nine Stars. The replacement product is shipped by ground with shipping charges prepaid. Expedited shipping is available at extra cost. For status of an already issued RMA, call in the U.S or Canada: (866) 978-2778