Shipping & Returns
Have confidence in ordering with Trashcans Unlimited, if you are dissatisfied with ANY of our products, you may return the item for a refund within 15 days of receiving merchandise less shipping costs, excluding custom products. In the event that you need to return a product, please email us for return instructions. Returns on items will be accepted within 15 days and a refund will be credited back to your credit card minus any shipping, handling or freight charges. In addition our items carry a 20% restocking fee which will be deducted from your refund should you wish to make a return. Return freight charges are the responsibility of the purchaser. We do not give refunds for return shipping costs. Returns must be received back resalable in original cartons and packaging. Returns over 15 days will not be accepted.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your return instructions.
We can ship to virtually any address in the USA. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
We normally ship all in stock items within 5 business days from the time your order is received. Orders are usually shipped via UPS and actual delivery time will vary according to your UPS Zone. (in most cases it averages 5-10 business days from the day that the order was placed) Any item that is "out of stock" will be backordered and will be shipped immediately upon it's arrival.
The majority of our products are shipped direct from the manufacturer. Occasionally, circumstances beyond our control will require additional shipping time. Certain products could take up to 4 weeks to ship due to availabilty or if they are custom made items. Holiday seasons, large orders, special orders and out of stock items may take longer. Some items may be temporarily out of stock for as long as 4 to 6 weeks weeks due to color, style, size or other unforeseen circumstance. We will contact you if items are backordered and customers will be notified if item ordered has been discontinued or is no longer available.
Please note that your item may be left on your porch by the delivery service unless you specify otherwise in your order.
Trashcans Unlimited is not responsible for service transit time. Transit times are provided by the carrier, exclude weekends and holidays, and may vary with package origin and destination, particularly during peak periods.
We ship Monday - Friday and offer a number of shipping options. We are closed and do not ship on all US Legal Holidays. Most orders are shipped by insured carrier such as UPS Ground unless specified otherwise. Delivery days will vary depending on where you are located. Shipments to the Pacific West Coast generally arrive in 7-14 business days, Western States (Montana, Wyoming, Colorado and New Mexico) 7-14 days, Central States 3-7 days, Eastern States 3-7 business days. Ground shipping is not available to Alaska, Hawaii or Puerto Rico.
Some products are too heavy/large to ship via the small package delivery services (e.g. UPS, FedEx) so it will be sent to you via truck freight. Truck freight is different than standard UPS, FedEx or US Mail in that you will be responsible for carrying the product from the back of the truck into your house (or wherever it's going).
The most important thing to remember about truck freight is that you MUST inspect the package at the time of delivery. If the box has any damage, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" clearly on the sheet that they ask you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem.
If you are ordering a very large item, please keep in mind that you may need a couple of people to help unload it. Alternatively, most truck freight companies offer additional services to help you move items from the truck into your house. Once we email you the tracking information you can contact the shipper directly to inquire about additional services. You would be responsible for directly paying the truck freight carrier for any additional services.
Product Image Disclaimer:
Due to the variations that exist in natural wood products and in many manufactured items, the color samples displayed on this site may differ slightly from the actual color of the product.
All items, if any, are warranted directly by the manufacturers. No other warranty either expressed or implied is offered by Trashcans Unlimited. Trashcans Unlimited is not responsible for normal wear & tear, abuse, or mistreatment of item(s). Items which are reported defective within 7 days of receipt will be replaced or refunded if possible. Claims reported after 7 days of receipt for any defects may be replaced or repaired at the discretion of Trashcans Unlimited at no charge.